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Kifaru Intl. Return Policy
Warranty and Return Policy

Order Status:
You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed, usually 24 hours after your order has been placed.  Once your order has been processed a new order must be placed for any additional items. multiple orders shipped to the same address may be combined into a single shipment by our shipping department but this may not result in reduced shipping and handling fees.

About a Built-to-Order Product
We're proud to provide extremely durable, lightweight products that are 100% American made. This gear will outperform and outlast anything made offshore - period. It is built specifically for serious users with the best-in-the-world materials. It is costly gear - our customers quickly acknowledge that the benefit-to-cost ratio of their Kifaru gear is quite high and is well worth the investment.
All Kifaru products are built-to-order to ensure consistently high quality, and employ our fellow Americans, many who have been with us from the Mountainsmith days - our first company.

Kifaru Backpacks & Pack Accessories
Lifetime guarantees against defects in materials and workmanship. Should they ever fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge.

Kifaru Tipis & Shelters
All our shelters are guaranteed against defects in materials and workmanship. Should they ever fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace it at no cost to you. Materials may naturally break down over an extended use and time, particularly with long setups in direct sunlight - these shelters are not intended to be used as permanent camps. Problems associated with this or normal wear , abuse or improper care will mean a reasonable repair or replacement charge. UV Rays: Any nylon structure will suffer from UV rays if  allowed to remain erected for prolonged periods of  time. We strongly recommend NOT using your Kifaru shelter as a permanent structure. Snow Loads: These Tipis are not cabins. We cannot build a man-carryable shelter that will stand up to sustained snow loads. Do not leave your Tipi unattended in snow country and keep snow knocked off. Warranty does NOT cover snow load damage. No open fires. Kifaru Tipis are designed to be used with a stove, and not open fires. Any use of an open fire inside a Tipi will void all warranties.

Storage: The greatest harm to Tipi fabric is usually not from abuse or critters, it is improper storage. After your trip, make sure your Tipi is free of any moisture or organic materials - these can eat away at the fabric during storage. Air dry and store out of direct sunlight.

Washing: the agitation of machine washing can damage the UV coatings on outdoor fabrics. We recommend sponge bathing with Woolite (no bleach) and hanging to dry. Mildew - should you find mildew on your Shelter, simply remove spots with a bit of vinegar.

Kifaru Sleds
 Kifaru sleds are guaranteed for an unlimited period of time against defects in materials and workmanship. Should our sled ever fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace it at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge. Spare or replacement harness parts and other hardware are readily available from us at a reasonable cost.
This guarantee applies only to Kifaru made sleds.  Owners of Mountainsmith Sleds are subject to a charge for any repairs.

Soft Goods (includes any sleeping bag or clothing item) come with a  guarantee against defects in materials and workmanship. Should they fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace at no cost to you. Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge.

Returns
/Exchanges

If you would like to return or exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. You are then welcome to return your original order for a full refund for items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unwashed, unaltered, unused in the field). Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
We understand that it can be difficult buying a product that is not on a shelf where you can try it out, touch it, feel it. These are built-to-order products.  We offer to counsel on the proper use and fit (if applicable) by email or phone, and we have an excellent record in assisting folks with the "learning curve" in getting top performance with our technical gear. We're happy to help! 

Clean Gear 
At Kifaru we love seeing animals and blood all over our packs, but our sewers don't.....SO CLEAN YOUR PACK! Otherwise, we will have to either send it back or charge $50 to have it cleaned.

Please make sure your packs are free of animal byproducts, dirt, mud, vegetation, sweat, etc. Our sewing machines and sewers don’t function very well after having to repair a dirty pack.


Restocking Fees
We do not usually charge restocking fees for returned merchandise, if unused as outlined above. however, if you have placed an order for a product of special colors and cancel or return this product, there may be a restocking fee involved.

Repairs
All Kifaru gear comes with a  guarantee against defects in materials and workmanship. Should they ever fail to provide satisfaction because of defects in materials or workmanship, we will repair or replace at no cost to you.
Problems associated with normal wear or abuse will mean a reasonable repair or replacement charge. Any returned goods MUST be clean, and free of grit, blood, etc., or you will be charged an appropriate cleaning fee.

Buy this gear with confidence.  It's guaranteed for life and is designed to fully meet and exceed government specifications.